Privacy Policy

1. Who We Are (Data Controller)

• Company name: Mesh Flow LLC Fz
• Registered address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
• Email: support@rainfrog.ai
• TRN: 105357051900001

Mesh Flow LLC Fz acts as the data controller for personal data processed through the Service under applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

2. What Data We Collect

2.1 Personal Data You Provide

When you register, subscribe, or use the Service, we may collect:

• Name and surname
• Email address
• Billing information (processed by third-party payment providers; we do not store full payment details)
• Account credentials
• Uploaded content (images, products, characters, environments, references, prompts)
• Messages, prompts, and instructions you input into the platform

2.2 Automatically Collected Data

We may collect:

• IP address
• Device type, browser, operating system
• Log files (date/time, actions performed)
• Usage analytics

2.3 AI-Related Data

When you use AI features:

Your prompts and uploaded content may be processed by:

• OpenAI (for prompt generation and image analysis)
• Google (Gemini API for image generation)

We may temporarily store inputs and outputs to provide the Service, improve performance, prevent abuse, and provide support.

3. How We Use Your Data

We use your data to:

• Provide and operate the Service
• Manage accounts and subscriptions
• Process payments
• Generate AI content and workflows
• Allow you to upload, organize and manage assets
• Improve performance and user experience
• Prevent fraud and abuse
• Comply with legal obligations

We do not sell your personal data.

Publicity and Customer Identification:

We may use your company name, brand name, and logo to identify you as a customer of the Service on our website, landing pages, or marketing materials. This processing is based on our legitimate interest in promoting the Service. Where required by applicable law, we will obtain your consent or provide an opt-out mechanism.

4. Third-Party Processing

We use trusted third-party service providers (“processors”) to operate and improve the Service. These providers may process personal data on our behalf in accordance with applicable data protection laws.

These include providers for:

• AI processing and generation (e.g., text, image, and video generation based on user inputs)
• Cloud infrastructure and hosting (data storage, system performance, and uptime)
• Payment processing (subscription billing and transactions)

These providers may process user inputs, including prompts and uploaded content, strictly for the purpose of delivering the Service.

We take reasonable steps to ensure that all third-party providers are contractually bound to:

• Process data only on our instructions
• Implement appropriate security measures
• Comply with applicable data protection laws

We are not responsible for independent processing carried out by third-party services outside of our control.

5. User Content and Ownership

You retain ownership of all content you upload. Rainfrog S.r.l. does not claim ownership over user content.

You grant us a limited license to process your content solely for operating and improving the Service.

6. Data Retention

We retain personal data only as long as necessary for:

• Providing the Service
• Legal and accounting compliance
• Dispute resolution and enforcement

You may request deletion of your account at any time.

7. Your Rights (GDPR)

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Data portability
• Withdraw consent

Requests can be sent to support@rainfrog.ai.

8. Security

We apply appropriate technical and organizational security measures. However, no system can be guaranteed 100% secure.

9. Cookies

We use cookies for authentication, analytics, and performance optimization. You can manage cookies via your browser.

10. International Transfers

Your data may be processed outside the EU. We apply appropriate safeguards such as Standard Contractual Clauses.

11. Children's Privacy

The Service is not intended for users under 16 years old.

12. Changes

We may update this Privacy Policy. Updates will be posted on this page with a revised date.